About Elevation Connect:

Elevation Connect – PERFORMANCE FOR PURPOSE

Elevation Connect delivers a very different contact center experience. We are a customer service and sales company powered by incredibly talented people who are knowledgeable and passionate, and who respond with authentic care for our customers. Our exceptional team members are inspired by our commitment to helping surrounding communities through our "Performance for Purpose" philanthropic model. When people work for a company with purpose, they are driven to out-perform. If you are interested in joining a team that cares about its customers, employees, and your community, please contact us.

Elevation Connect is always on the lookout for candidates to provide extraordinary customer service to our clients. These positions are in office in the Commonwealth of Dominica.

We are posting multiple postings for this role. Please do not apply to multiple postings as it may invalidate your application.

We have an exciting opportunity as a Bilingual Legal Case Assistant

We are currently hiring for a Bilingual Legal Case Assistant position in our contact center located in the Commonwealth of Dominica. This position will support our partners who operate a prestigious and dynamic legal practice in the United States dedicated to providing exceptional legal services to its clients. Our partner’s mission is to provide honest and compassionate legal representation. They are a law practice who is fluent in both Spanish and English with expertise in auto accident representation, immigration issues, and workers’ compensation. We are currently seeking motivated and organized Legal Case Assistants who are fluent in both Spanish and English to support this partnership. This is an excellent opportunity for someone interested in the legal field to gain valuable experience and contribute to our success. If you are a dedicated and reliable individual with an interest in the legal field and want to contribute to a reputable law firm, we encourage you to apply.

The Bilingual Legal Case Assistant plays a crucial role in supporting our legal team and ensuring efficient communication with clients. This position is primarily responsible for providing unmatched support to clients seeking representation with legal cases about auto accidents, immigration issues, or workers’ compensation. The Bilingual Legal Case Assistant must demonstrate excellent communication skills, both written and spoken, with fluency in both Spanish and English languages. The majority of client interactions are likely to be in the Spanish language.

Overview of daily activities:

· Handling incoming calls and emails from clients and providing timely and professional responses to all inquiries.

· Accurately and efficiently document client information, case details, and all interactions handled in our case management systems.

· Collaborating with attorneys, paralegals, and other team members as required to ensure smooth case management and client satisfaction.

· Collaborating with various affiliates and other stakeholders as required related to case management tasks (i.e., correspond with insurance companies, government agencies, etc.).

· Maintaining a high level of confidentiality and adhering to all ethical and legal guidelines.

· Meet or exceed established performance metrics, KPI’s, SLA’s, and quality scores.

· Ensure all client contacts are answered in accordance with department and client specific SOPs, SLAs, policies, and procedures.

· Ensure that all processes and procedures are complied with in answering, scheduling, documenting, and communicating with clients.

· Maintain accurate, thorough records of incoming and outgoing client communications.

· Exhibit superior customer service at all-times with clients, customers, colleagues, and vendors.

· Navigate digital Knowledge Base, websites, and reference materials with efficiency and speed.

· Assist on or manage special projects and new processes as needed.

· Other related duties as assigned.

Hours:

· Training will be conducted in office from February 24th 2025 through February 28th 2025 from 8:30 am-5:30 pm, CT ( 9:30 am to 6:30 pm ET), Monday through Friday

· Production Hours will be scheduled Monday through Friday from 8:30 am-5:30 pm, CT ( 9:30 am to 6:30 pm ET) and Saturdays from 9:00 am-1:00 pm, CT (10:00 am to 2:00 pm ET).

· Training and Production dates and hours of operation are subject to change.

Information:

· Currently hiring for a start date of February 24th 2025.

· Position is full-time

· Pay Rate is $13 XCD per hour

Requirements:

· Must be bilingual with fluency in Spanish and English languages required.

· High School Diploma or GED, and College required.

· Prior experience in a contact center, customer service, or legal assistant roles is highly advantageous, but not required.

· Knowledge of legal terminology and processes is a plus.

· Proficiency with computer systems and software, including case management tools.

· Excellent Communication and interpersonal skills (verbal and written).

· Strong organizational, multitasking, and time management skills.

· High attention to detail and solution-oriented

· Ability to handle change and multiple responsibilities

Technology Requirements:

· Chromebook (provided)

· Wired USB Headset (provided)

Elevation Connect will ALWAYS contact you directly for any information about your application.  We will NEVER ask for fees or personal bank information in the interview process.  Please be aware of scams.