PERFORMANCE FOR PURPOSE

Elevation Connect delivers a very different contact center experience. We are a customer service and sales company powered by incredibly talented people who are knowledgeable and passionate, and who respond with authentic care for our customers. Our exceptional team members are inspired by our commitment to helping surrounding communities through our "Performance for Purpose" philanthropic model. When people work for a company with purpose, they are driven to out-perform. If you are interested in joining a team that cares about its customers, employees, and your community, please contact us.

Elevation Connect is always on the lookout for candidates to provide extraordinary customer service to our clients. These positions are work from home in one of the following states: AL, FL, GA, KS, LA, MI, NC, OH, OK, SC.

We have an exciting opportunity for a Senior Trainer.

Key duties will include end-to-end training processes for each individual client, training classes, and working closely with the operations leadership and recruiting teams to ensure we deliver the highest quality customer experience possible for our clients. This role is full-time with benefits (medical, dental, vision) and holiday/sick pay. 

Position Responsibilities:

• Manage all elements of new hire training in collaboration with our clients, including program facilitation, curriculum development, and content delivery.
• Proven thought-leader in the organization to guide core operational process improvements in training and development.
• Develop and implement processes and programs designed to maximize employee performance and engagement, and to close skill and/or knowledge gaps.
• Implement new or off-the-shelf competency-based management/leadership development programs and new hire skill-based training programs.
• Partner with HR and Operations, analyze results of assessments, focus groups, and employee surveys and develop and deliver interventions and/or training programs designed to address required areas of improvement. 
• Plan, organize, and facilitate a leadership development training program, with a focus on career pathing.
• Provide accurate, timely, and professional written, statistical and verbal reporting/communication to client(s) and internal leadership.
• Recommend, implement and oversee new strategies and processes that will improve client and overall company performance and effectiveness.
• Maintain a fun and exciting atmosphere to ensure high team morale across the organization.
• Be innovative in problem resolution, make quick and confident decisions, and take ownership of resolutions.
• Other duties as assigned.

Requirements:

• Minimum 5 -7 years’ experience developing training curriculum
• Specific experience delivering training in a virtual environment using remote learning platforms
• Experience with knowledge base platforms and development
• Always provides a professional environment with excellent communication skills (oral, written)
• Demonstrated ability to develop and implement process and strategy enhancements at an organizational level
• Demonstrated ability to plan, prioritize, organize and communicate effectively 
• Advanced Microsoft Office Skills
• Bachelor’s degree required

Technology Requirements:

• Windows PC
  • Dual Core CPU (1.5GHz or better)
  • 8GB RAM
  • 20GB Free Disk space 
  • Windows 8.1, or 10
• macOS
  • Intel Core i7, 2.3 Ghz
  • 8GB RAM
  • Mavericks OS X, version 10.9, Yosemite OS X, version 10.10, El Capitan OS X, version 10.11, Sierra OS X, version 10.12
• Chromebooks and Linux systems are not supported.
• High-speed internet
  • Internet connection should support at least 10Mbps download and 2Mbps upload (20Mbps down and 5Mbps upload or higher recommended)
  • Latency from employee to data center should be under 150ms one-way.
  • Wireless connections (Wi-Fi) are not supported. Employees should be directly connected to their ISP router with an Ethernet cable.
• Wired USB Headset, camera and smartphone (for security ID only) required

Elevation Connect will ALWAYS contact you directly for any information about your application.  We will NEVER ask for fees or personal bank information in the interview process.  Please be aware of scams.