About Elevation Connect:

Elevation Connect – PERFORMANCE FOR PURPOSE

Elevation Connect delivers a very different contact center experience. We are a customer service and sales company powered by incredibly talented people who are knowledgeable and passionate, and who respond with authentic care for our customers. Our exceptional team members are inspired by our commitment to helping surrounding communities through our "Performance for Purpose" philanthropic model. When people work for a company with purpose, they are driven to out-perform. If you are interested in joining a team that cares about its customers, employees, and your community, please contact us.

Elevation Connect is always on the lookout for candidates to provide extraordinary customer service to our clients. This position is in our office in Roseau, Commonwealth of Dominica.

We have an exciting opportunity as a Customer Service and Sales Advisor

The Customer Service and Sales Advisor (CSSA) educates, supports, enrolls, and retains qualified members in health and wellness programs. This role is crucial to the business as it is often the first impression potential members receive, therefore setting expectations of membership, while existing members will continue to expect a high level of service. A CSSA’s performance is assessed based on quality of outbound and inbound calls and lead contact activity, new sales, renewals, upsells, in addition to attitude, working relationships and communication.

Essential Duties and Responsibilities:

• Contribute to the growth of the business by educating potential members and /or current member renewals on the benefits of membership and enrolling them in the program
• Receive and follow-up professionally on new and existing members via phone, email, chat, or text, inquiries relating to obtaining a new membership or maintaining an existing one
• Keep accurate records and follow organizational policy to maximize membership opportunities
• Build rapport and provide guidance for members interested in obtaining membership
• Upsell current members on the benefits of additional specialized services
• Always provide a positive and superior customer member experience
• Consistently seek opportunity to enhance growth through referral generation
• Maintain a high-level knowledge of current products, processes, and policies
• Demonstrate expertise in various steps of the membership enrollment process including specialized areas
• Ensure readiness and availability to make and receive member communication (calls, email, etc.)
• Demonstrate strong team relationships by collaborating with direct team and other departments
• Counsel members’ concerns through active listening
• Understand and communicate the value propositions of our brands to be able to provide an excellent member experience by offering the right program and appointment date/time
• Must comply with Elevation’s code of business conduct and ethics policy in all professional activities
• Meet and maintain sales and quality goals

Hours:

• Training will be conducted in office from November 1st 2024 through November 15th 2024 from 9:00 am to 5:30 pm ET Monday through Friday
• Production hours will be scheduled Saturday through Friday from 6:00 am to 9:00 pm MT (8:00 am to 11:00 pm ET)
• Availability to work should be anytime within this timeframe
• Training and production dates and hours of operation are subject to change

Additional Information:

• Currently hiring for a start date of November 1st, 2024
• Position is full-time
• Pay rate is $10 XCD per hour + sales incentives

Requirements:

• High School Diploma or GED, and College required
• Minimum 1 year of prior experience in a contact center, customer service, or sales role is highly advantageous, but not required
• Must possess excellent verbal, written and interpersonal communication skills
• Must be self-motivated and able to work effectively in a team environment
• Ability to work independently and manage multiple tasks efficiently and effectively by meeting quality standards
• Possess high level understanding of products and programs offered to members
• Must possess effective time management skills, sense of urgency and ability to plan and prioritize daily activities
• Must possess consultative skills and demonstrate ability to adapt to change in a fast-paced environment
• Must possess ability to receive constructive feedback and demonstrate accountability
• Must possess critical thinking, problem solving skills and good judgment
• Must successfully complete Advisor training, including product evaluations and telephone assessments before being certified as an Advisor

Technology Requirements:

• Chromebook (provided)
• Wired USB Headset (provided)

Elevation Connect will ALWAYS contact you directly for any information about your application.  We will NEVER ask for fees or personal bank information in the interview process.  Please be aware of scams.