Performance for Purpose

Elevation Connect delivers a very different contact center experience. We are a customer service and sales company powered by incredibly talented people who are knowledgeable and passionate, and who respond with authentic care for our customers. Our exceptional team members are inspired by our commitment to helping surrounding communities through our “Performance for Purpose” philanthropic model. When people work for a company with purpose, they are driven to out-perform. If you are interested in joining a team that cares about its customers, employees, and your community, please contact us.

Elevation Connect is always on the lookout for candidates to provide extraordinary customer service to our clients. These positions are work from home in one of the following states: AL, GA, KS, LA, MI, MS, NC, OH, OK, SC, TN, TX

The Data Entry Analyst position will be responsible for working with non-profit organizations and low-income individuals; assisting with deactivations/activations, updating records, device orders and updates for mobile hotspots.

Duties will include:

• Operates a computerized data entry system to accurately process and manage records, requiring basic computer knowledge and typing proficiency.
• Transcribes routine, pre-coded, and identifiable alphanumeric data from source documents and/or phone calls into an automated system.
• Performs data entry and related clerical tasks, including establishing accurate records for Direct Customers.
• Assists with testing and feedback sessions on company and provider databases.
• Performs all other duties as assigned.

Additional Information

• Pay Rate: $14.00/hour
• Hours are Monday–Friday, 8am–5pm Mountain Time

Position Requirements

Required:

• Must be at least 18 years of age
• Must pass a criminal background check
• Must pass typing and basic computer literacy assessment
• Strong organizational and time management skills
• Adaptable to change in a fast-paced environment
• Able to complete work with a limited degree of supervision
• Strong verbal and written communication skills
• Strong attention to detail and accuracy
• Able to approach problems from multiple angles and identify practical, non-obvious solutions

Preferred:

• Prior experience in a data entry position highly preferred 
• Basic computer skills and knowledge of Microsoft Office Suite
• Experience with EAM/BAN systems
• Experience working with non-profit organizations
• Some college coursework

Work at Home Requirements

• Stable high-speed Internet connection at home, must be able to pass a speed test
• Must have a quiet home office with a door, zero background noise
• Must have own computer and USB headset

Technology Requirements

Windows PC

• Dual Core CPU (1.5GHz or better)
• 8GB RAM
• 20GB free disk space
• Windows 10 or 11

macOS

• Intel Core i7, 2.3GHz or Apple Silicon
• 8GB RAM
• macOS Big Sur (11) or later

Chromebooks and Linux systems are not supported

High-speed internet

• Internet connection should support at least 10Mbps download and 2Mbps upload (20Mbps down and 5Mbps upload or higher recommended)
• Latency from employee to data center should be under 150ms one-way
• Wireless connections (Wi-Fi) are not supported. Employees should be directly connected to their ISP router with an Ethernet cable
• Satellite internet is not currently supported

Wired USB headset, camera, and smartphone (for security ID only) required

Elevation Connect will ALWAYS contact you directly for any information about your application. We will NEVER ask for fees or personal bank information in the interview process. Please be aware of scams.